Sekar Ramajeyam

SRM Group, Chennai

• Designed and deployed a business-owned ERP operating model (OpsaaS) across 13 verticals — Hospitals, Pharmacies, EdTech, Hospitality, Media, and Autotec.
• Led DPDPA 2023 compliance and AI data governance across 4 regulated sectors; reduced SLA breaches by ~25–30% via ERP governance consolidation.
• Oversaw NABH-aligned healthcare governance, unified ticketing, software AMC, and master data governance across 50+ retail pharmacy sites.
• Drove vendor rationalisation and IT cost optimisation across 13 business units, consolidating AMC contracts, API integrations, and software licensing under one governance framework.

CMS Computers India Pvt Ltd, Mumbai

• Modernised ECCS for CBIC — India's national customs platform handling 19.5M+ transactions/year, with PwC programme assurance.
• Delivered ~40% faster customs processing and ~90% automation via ECL integration; directed a 72-member enterprise delivery organisation (₹30 Cr).
• Managed centralised Service Desk across 8 ICT ports, RBI, and CBIC with full L1–L3 SLA adherence.
• Spearheaded stakeholder coordination across CBIC, RBI, and port authorities, managing regulatory compliance and multi-agency change at national scale.

CMS Computers India Pvt Ltd, Chennai

• Led IDMS transformation across 300+ Tamil Nadu dairy cooperatives (30–35 lakh litres/day); governed a ₹55 Cr CERT-In/MeitY-funded programme with an 80-member team.
• Achieved 99.9% platform uptime; delivered mobile apps, Power BI dashboards, DC/DR infrastructure, MPLS connectivity, and a grievance management platform.
• Established a PMO with milestone governance, risk registers, SLA frameworks, and compliance reporting across 300+ dispersed cooperative sites.

CTEL Info Systems Pvt Ltd, Hyderabad

• Directed India's most complex state excise digitalisation — a ₹300 Cr ERP governing 6,500+ outlets across a ₹12,000 Cr liquor ecosystem, with a 180-member multidisciplinary team.
• Designed India's first QR/GS1-enabled excise track-and-trace ERP (HPFS), eliminating ~25% of illicit trade and improving state tax realisation.
• Led a state-wide MPLS network rollout and DC/DR architecture across 6,500+ outlets, ensuring high-availability operations for mission-critical excise transactions.
• Governed the full ₹300 Cr programme budget — financial controls, milestone-linked disbursements, vendor contracts, and multi-state compliance reporting.

GCMMF — AMUL, Anand, Gujarat

• 13-year tenure as systems lead — governed enterprise ERP (EIAS) across 50+ locations, 16 factories, and a 30-member team through AMUL's pivotal digital transformation era.
• Conceptualised India's first digital retail census, covering 5 lakh retailers; managed a multi-vendor ecosystem spanning TCS, Wipro, TTIL, and Sun Microsystems.
• Established IT infrastructure across 50+ cooperative locations, including server consolidation, network architecture, and disaster recovery.
• Drove National Kaizen Award-winning operational excellence initiatives, embedding TQM and continuous improvement across AMUL's enterprise IT and systems functions.